Refund and return policy

The return policy on our web shop www.dereiger.be follows the main lines of our general terms and conditions. The intention of this slight deviation is to have a simple return policy on webshop sales in Belgium and to avoid abuse. As a webshop, we also need to limit our ecological footprint as much as possible and develop a fair and sustainable business profile between our webshop company and you as a customer and society in general. As a webshop, we also need to limit our ecological footprint as much as possible and develop a fair and sustainable business profile between our webshop company and you as a customer and society in general. De bedoeling van deze lichte afwijking is om een eenvoudig retourbeleid te voeren op webshop verkoop in België en misbruik te vermijden.

Return policy online shop De Reiger :

The return must be reported by the customer 7 days after receipt of the goods to the selling party via e-mail at Info@dereiger.be.

Return address : De Reiger-GV CommV , Meibloemstraat 14 8511 Aalbeke Kortrijk.

The shipping costs for returning / returning the goods shall be borne by the buyer / end customer.

Each product is unopened and unused and is returned in undamaged packaging and with the necessary protection.

Refund

The refund will be made 14 days after receipt of the returned goods by bank transfer to the account number on which the purchase of the goods was made unless otherwise stated in your return request by e-mail.

We will refund the purchase price of the goods minus a provision for shipping costs plus the administrative costs of €10 (incl 21% VAT) for Belgium.

After payment of the balance of the return: product price incl. VAT – (minus) a flat rate shipping and handling charge of €10 (incl. 21% VAT) for Belgium.

For European shipments outside the borders of Belgium, there is a fixed shipping and handling fee of €25 (incl 21% VAT).

Credit note

After payment of the remaining amount: price of the returned product – fixed shipping and administrative costs, a credit note will be sent by e-mail to complete the procedure.

For purchases outside our webshop www.dereiger.be our general sales and delivery conditions apply as described below.